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Our tutors work hard to ensure your child’s session is packed full of learning from beginning to end, therefore it’s very important that you ensure your child arrives on time. All sessions will begin and end at their scheduled time.

If you experience technical difficulties that are preventing you from logging into your child’s online tutoring session, it is your responsibility to contact your tutor to let them know.

If your child is 15 minutes or more late to their tutoring session with no contact, the tutor will sign off. It is important to us that we respect each educator’s time and effort - therefore the session will still be counted and the tutor will still be paid for their services. 

If you are late to, miss, or reschedule more than three sessions in a 3 month period, you will receive a call to discuss whether regularly scheduled tutoring is a good fit for your family.


24 hours’ notice is required for all session cancellations and re-schedules. If 24 hours’ notice is not given, a re-scheduled session will not be offered and a refund will not be given.


We understand that severe illnesses or other emergencies may cause you to cancel with less than 24 hours’ notice. If you are experiencing an emergency and won’t be able to attend tutoring, please reach out to your tutor or HTG as soon as possible. In these cases, a reschedule may be offered at the discretion of your tutor and HTG.


If your child has had a permanent change in schedule due to sports or extracurricular activities that interferes with their tutoring time, it is your responsibility to reach out to HTG or your tutor to discuss permanently rescheduling your child’s weekly sessions.


If your tutor must miss your tutoring session due to illness or emergency, they will contact you as soon as possible to reschedule at your convenience. If your tutor doesn’t show up for your tutoring session, please let us know so that we can rectify the situation and ensure you aren’t charged for a session that did not occur.


A parent, guardian, or other trusted adult must be present at the location where tutoring is taking place for the duration of the session. 


It is expected that your child will be prepared for each session so that they can benefit fully from their time with their tutor. Please get any pictures of homework or important information to your tutor ahead of time if possible. This allows your tutor to prepare their lesson accordingly. 


Please log into your tutoring session a few minutes before it is scheduled to start. This will allow you time to troubleshoot any technical difficulties your computer may have before the session begins.


Online students are expected to have the correct equipment for each tutoring session. This equipment includes:

  • Headphones

  • Working microphone and webcam

  • High-speed internet

  • Mouse (no trackpads)

Teacher Contact and

Information Release

If you would like your tutor to have contact with your child’s teacher, please sign this information release form and email it to


Payment is due before scheduling tutoring sessions. Refunds are not available unless tutoring has been terminated and are at the discretion of HTG. All refunds will be issued as a check.

No Guarantees

Each child progresses at a unique rate based on their own unique circumstances. We make no guarantees when it comes to progress, grades, or standardized testing results. If you’re worried your child isn’t making adequate progress during their tutoring sessions, please don’t hesitate to reach out. We take your concerns seriously and are happy to set up a conference.


Your child’s session may be recorded for quality checks to ensure they are getting the tutoring experience they deserve. If your child’s session is recorded, HTG will keep the recording completely confidential and it will only be shared with you, Zoie Hoffman, and your child’s tutor.

If you would like us to record your child’s tutoring session and send you the video, please let us know at least 24 hours in advance and we will do our best to accommodate.


If you have any concerns or complaints about your child’s tutoring experience you can always contact Zoie directly at  or by filling out this form.

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